Key lessons learned
It is important that the need for the city is carried and acknowledged by a wide support from the local communities coming from the bottom-up.
The broader the coalition of communities, the more support the card will have. It is important that once the card is implemented, everyone in the city wants to get a card, not only the undocumented.
Identify which communities in the city would either show solidarity by supporting the campaign for the pass, or who would benefit themselves from the cards. Build this community by organising events that share the key findings and introduce new groups in the city
Once the concept of the card is agreed in the City Council, pay attention to the implementation. In order to receive many people in the city, the municipality offices have to put work into creating a safe space for obtaining the card. Suggestions are strict rules about storing data, having a phone number for questions about documents, and having an office outside of the main municipality buildings.
The campaign is not finished as soon as the council has implemented the concept. The way the council implements the City ID is significant for its success later on. Therefore it is advisable that the people behind the campaign stay critical and informed as part of the implementation process. Some lessons learned are summed up here as well:
After implementation, there needs to be a solid municipality structure that can pick up on these requirements that are needed to work with this group of people. It means there needs to be people with experience of working with undocumented people and can win their trust. Just like they can go into different communities in the city and apply the strategies needed for those communities to come in.
Information and data storage needs to be handled with care. An example of a strategy is that the data is certified when the client is in front of the desk and once the card is generated the information is deleted. The information is not stored instead, but completely deleted.